Neverness to Everness high ping: four servers, one choice, and the VPN nobody checks

By DayOneFix Editorial · September 19, 2026

Most NTE ping guides are a list of router tips. Two things decide far more than any of that, and one of them is written down in Hotta’s own launch FAQ where almost nobody reads it.

Four servers, and they do not talk to each other

Straight from the launch FAQ:

NTE has four servers: Asia, America, Europe, and SEA. Each server is independent, and progress is not shared between them.

We recommend choosing the server closest to your region for the most stable, responsive experience.

Two things worth pulling out of that.

First, SEA gets its own server. That is not a given in this genre — plenty of games route Southeast Asia into an Asia server that physically sits in East Asia, and players eat the extra distance. If you are in SEA and sitting on the Asia server, you are on the wrong one and there is a nearer option.

Second, “each server is independent” is the expensive part. There is no in-game transfer, and community documentation of the game has never found one. So the fix for “I picked America while living in Europe” is a new account, not a settings change. Decide that with your eyes open rather than on a bad night.

Your progress does follow you across devices, as long as it is the same account on the same server:

Your progress syncs across Windows PC, Mac, PlayStation®5, iOS (App Store), Android (Google Play). Just sign in with your PWG Account on any device to pick up where you left off.

The cause the official FAQ names and the guides skip

This is the one worth trying before you touch anything else, because it is free and it is in writing:

Check your network setup, including any VPN, proxy, or hosts file. (For example, your VPN may be blocking the NTE launcher’s connection.)

The FAQ goes further and names a product: if Astrill VPN is running, close it and restart the game.

If you are looking at “Code 9”

The message players hit most often here reads “Please check your network and try again (Code 9)”, and it appears at login rather than in play. Hotta publishes no table explaining NTE’s numbered codes, so treat any site that tells you precisely what 9 means as guessing — but the code appears at exactly the point the FAQ is describing, which makes the VPN / proxy / hosts check the first thing to run rather than the last. Note that Code 22 is a different animal: “file operation failed” is an install or file-permission fault, not a network one, and no connection change will touch it.

If you are in a region where a VPN is simply always on, this is likely your whole problem — not ping at all, but the launcher being unable to establish a connection in the first place. Turn it off, relaunch, and see what the game does with a clean path before you conclude anything about latency.

It is worth being precise here, because the two get confused constantly. A VPN wraps all your traffic and sends it somewhere else first; that is what the FAQ is warning about. A route optimiser is a different category of tool that tries to improve the path to the game’s own servers. They are not the same thing, and NTE’s FAQ is specifically about the first one. If you have both, turn everything off, get a clean baseline, and add things back one at a time.

The “lost progress” trap that is not a network problem

One more line from the FAQ that saves a support ticket:

Accounts created with different third-party logins are kept separate and don’t share data.

Sign in with Google on your phone and with a different method on PC and you do not have a sync problem — you have two accounts. It presents as an empty save or a “wrong server”, and no amount of connection troubleshooting will fix it. Check what you are actually logging in with on each device.

What still moves the number

Once the server and the VPN question are settled, your ping is three layers, and only two are yours:

For the last row: use a cable if you can, and clear the line before you play. An open-world game syncing state continuously is hurt far more by jitter and packet loss than by raw bandwidth — a connection that streams 4K fine can still rubberband in combat. Pause downloads and cloud sync, then re-check.

High ping and stutter are different faults

A lot of wasted evenings come from treating these as one problem:

• High ping, rubberbanding, delayed hits — your client and the server disagree about the world state. Network.
• Menu lag, cutscene hitching, input delay, frame drops — your machine is not keeping up. Not network, and no server or routing change will move it.

If the frame counter dips exactly when it feels bad, you are in the second category, and you should be looking at graphics settings and drivers instead.

Before you troubleshoot at all: is it maintenance?

NTE’s maintenance notices are stamped UTC+8, which puts a Tuesday-morning window on Monday evening for much of the Americas and Europe — so plenty of “the servers are broken” reports are just a schedule read in the wrong timezone. Check that first: NTE server status and maintenance windows.

Related

• NTE server status — is it down, or is it maintenance
• NTE 1.4 free rewards — what the current version is handing out

Sources

The four-server list, the recommendation to pick the closest region, the statement that progress is not shared between servers, the cross-platform sync via a PWG Account, the VPN / proxy / hosts warning (including Astrill by name) and the separate-accounts-for-separate-logins rule are all quoted from the official NTE Launch FAQ on Perfect World’s NTE site. The absence of any server-transfer tool is community documentation rather than an official statement — Hotta has not published one either way. Maintenance timing is covered in our own server status page, sourced from the official notices.